In cookery, some tasks, typically those that are more dependent on touch and sensitivity such as kneading dough, folding flour into batter, or adding icing to a cake, are most effectively carried out by hand, while others like blending soups, whisking egg whites, or roasting meats are best done in an automated fashion. The most successful recipes tend to strike a happy medium between the two: a formula for success that also applies to most contact centre operations.Download recipecard 3
Take the 30 day fitness challenge
Click here to have the opportunity to take a 30 day free trial of our contact centre and quality management solutions or add on specific applications to improve the fitness of your contact centre.
Focus on developing our member contact experience by improving processes to make them more streamlined and user friendlyTowers Watson
Improve mobile customer experience - since a customer's window onto the world is increasingly through their smart phone, develop experiences (not just apps) that work for mobile, and integrate other channels seamlessly within that environment.BT Global Services