Will your contact centre benefit from a 30 day fitness challenge?

It’s been documented over and over again the benefits that exercise has over our general well being.  From boosting energy levels, weight loss, increased productivity, faster metabolism, improved mental health – It makes us happy, stronger more alert!.

So, just like us we need to ensure the contact centre is in top shape, that we have the right tools to increase efficiency, reduce costs, increase productivity, deal with queries faster, increase customer satisfaction – Empowering agents/staff, making them happier, faster, more alert – Which means happy, loyal customers.

Sign up before the end of March for the 30 Day contact centre fitness challenge

Complete the form below before the end of March to qualify for the free trials.  We will work together on a tailored plan, once you are happy you can start the 30 day challenge.

Choose any software modules listed below – you will benefit from 30 days free trial with one day free professional services*.

New to Enghouse Interactive?

Try the Enghouse Interactive contact centre solution – Communications Center.  If you are looking for a modular, flexible and low cost solution Enghouse Interactive Communications Centre (CC) is perfectly suited to voice or multimedia contact centres of 10 – 200 agents. This can be connected across multiple locations and PBXs, including Microsoft Skype for Business, Cisco, Avaya and NEC.

30 Day Communications Center Challenge

Begin the 30 day fitness challenge with the foundation module and add functionality as your needs dictate. If you are mid-size looking for an out-the-box cost-effective all-in-one multimedia contact centre solution, try the Enghouse Communications Center.  Once installed, why not try our other modules as listed below.

It’s free for 30 days and you can include up to 10 of your agents.  Enghouse will also provide one day free professional services*

Benefits

Reduce agent attrition by providing the tools they need to achieve targets, minimise stress and expand their capabilities.
Increase agent productivity, by having consistent information and functionality at their fingertips.
Dramatically increase first call resolution by routing contacts to the right person, first time.

Already an Enghouse Interactive customer?

There is an array of additional applications which can simply be configured and can dramatically improve operations – in quality, efficiency and control.

Try something simple like callback, or have visibility through snapshot in your call centre. Try a new media channel such as email or web-chat to build your omnichannel strategy . Take a look below and choose which modules you will like to try to get your contact centre fit in 2018.

QMS Challenge

Record customer interactions and evaluate agent activity to optimise performance and increase service levels.

Benefits

Improved mental health = Empowers managers and provides peace of mind for all customer interactions.

Callback Challenge

Callers can request automatic call back while retaining their position in the queue. Agents can handle callbacks as queued interactions.

Benefits

Weight loss = Lower your call costs.

Survey Challenge

With Survey, you can capture feedback from customers that interact with your agents regardless of how they contact you.

Benefits

Increased muscle mass = Strengthen company values.

Single Media Challenge

Allow agents to handle and manage all supported media types through the existing voice interaction application – Email, Web-chat.

Single Media Agent

Benefits

Faster metabolism = Deal with queries faster.

CRM Integration Challenge

Offer faster and more personalised service as agents have the caller’s details and history available when they answer the call.

Benefits

Increase energy levels = Increase customer satisfaction.

Snapshot Challenge

Simplify the monitoring of your contact centre and agents performance to allow issues to be addressed before they impact on customer service.

Benefits

Boost energy levels = Customer loyalty.

30-day Contact Centre Fitness Challenge

Combining the right ingredients with the right tools will ensure your contact centre is fit for 2018.

If you are ready to take the contact centre 30 day fitness challenge – complete the form in full, tick all the modules you are thinking of implementing or want to discuss with us and we will work on a tailor made fitness plan, once you are happy we can implement your plan and get your contact centre in tip-top shape for 2018.  Think of Enghouse Interactive as your 2018 nutritionist/fitness instructor.

Just like exercise and a balanced diet – you won’t see the benefits until you start the 30 day fitness plan.

Get your contact centre fit for 2018 – Take the 30-Day Challenge!

Complete the form before the end of  March 18, for a no obligation tailor made contact centre fitness plan. Once happy we can implement.

*Download full terms and conditions here